Refund & Return Policy
Refund, Return & Replacement Policy
Last Updated: 08 October 2026
Welcome to Shopinggo.in, your trusted multi-category online shopping destination.
At Shopinggo.in, customer satisfaction is important to us. We strive to provide quality products, accurate product information, secure shopping and reliable delivery services.
Please read our Refund, Return & Replacement Policy carefully before placing an order.
By purchasing from Shopinggo.in, you acknowledge this policy, subject to your rights under applicable Indian consumer protection laws.
1. Return & Replacement Policy
We offer a 7-Day Return or Replacement Policy on eligible products, subject to the conditions mentioned below.
Customers must submit their return or replacement request within 7 calendar days from the date of delivery.
Returns or replacements may be accepted under the following circumstances:
The product received is damaged or defective.
The customer receives an incorrect product.
The product is significantly different from the description or specifications mentioned on our website.
The product has missing parts or accessories.
The product is not functioning as advertised or reasonably expected.
The product is eligible for return under its specific product return conditions.
All requests are subject to verification and applicable consumer protection laws.
2. Important: Read Product Descriptions Before Ordering
Customers are strongly advised to carefully read the complete product description and review all available product images before placing an order.
Before purchasing, please verify:
Product name and description
Product size and dimensions
Product colour and design
Product material and specifications
Product quantity and package contents
Available variants and options
Product features and functionality
Product usage instructions
Any product-specific return conditions
Customers should not make purchasing decisions based solely on advertisements, promotional videos or social media posts.
The product details, specifications, selected variants and images provided on the Shopinggo.in product page should be reviewed carefully before confirming an order.
Returns requested solely because a customer overlooked clearly disclosed product information may not be accepted under our voluntary return policy.
However, this does not affect customers' statutory rights regarding defective, incorrect or misrepresented products.
3. Product Images & Advertisement Video Disclaimer
At Shopinggo.in, we make reasonable efforts to display accurate product images, videos, descriptions and specifications.
However, customers should understand that:
Product colours may appear slightly different due to screen brightness, lighting conditions and display settings.
Product packaging may vary depending on the manufacturer or supplier.
Minor variations in colour shades, patterns, finishing or design may occur.
Advertisement videos may contain demonstration scenes, special lighting, editing effects or illustrative presentations.
Product appearance in promotional videos may differ slightly from the actual delivered product.
Accessories or decorative items shown in advertisements may be for demonstration purposes only, unless specifically mentioned as included.
Product size and appearance in videos may seem different due to camera angles and presentation.
Important Notice
Minor visual differences between advertisement videos, promotional images and the actual product do not automatically qualify a product for return or refund.
However, if the delivered product is materially different from its advertised description, specifications, essential features or promised characteristics, the customer may request an appropriate return, replacement or refund.
We do not consider misleading product information or significant product differences acceptable.
4. Unboxing Video Policy – Damaged or Wrong Products Only
To help us investigate delivery-related issues, customers are strongly advised to record a clear and continuous unboxing video when opening their package.
Unboxing Video Is Required for Verification of:
1. Damaged Products
If a product arrives physically damaged, broken or visibly affected during transportation.
2. Wrong Products
If the delivered product is different from the product ordered.
Unboxing Video Guidelines
For effective verification, the video should:
Start before opening the package.
Clearly show the sealed outer packaging.
Show the shipping label where possible.
Capture the complete package-opening process.
Clearly show the product received.
Show any visible damage or incorrect product.
Be recorded continuously without editing or interruption.
Customers should preserve the original packaging until the issue is resolved.
Important Clarification
An unboxing video is requested only for damaged-product and wrong-product claims.
An unboxing video is not mandatory for ordinary eligible returns, size-related requests or other return requests.
For damaged or wrong-product claims, the unboxing video is our preferred verification evidence.
If a video is unavailable, customers should still contact our support team with photographs, order details and any other available evidence. Claims will be reviewed fairly in accordance with applicable consumer protection laws.
A genuine and legally valid claim will not be automatically rejected solely because an unboxing video is unavailable.
5. Conditions for Eligible Returns
For voluntary returns, the following conditions generally apply:
The return request must be submitted within 7 days of delivery.
The product should be unused and in its original condition.
Original packaging should be available wherever reasonably possible.
Product tags and labels should remain attached.
Original accessories and supplied items should be included.
Proof of purchase or order number must be provided.
The product must not be intentionally damaged or misused.
The product must qualify under the applicable return conditions.
Products returned due to confirmed manufacturing defects, transit damage, incorrect delivery or material misdescription will be evaluated according to the circumstances and applicable law.
6. Non-Returnable Products
Certain products may not qualify for voluntary returns due to hygiene, safety, personal-use or product-specific reasons.
These may include:
Personal hygiene products
Innerwear and intimate apparel
Used beauty and personal care products
Opened cosmetics
Perishable products
Customised or personalised products
Products damaged due to customer misuse
Products with missing components caused by the customer
Items clearly marked as non-returnable on their product pages
Important: Non-returnable product restrictions do not remove statutory remedies for defective, damaged, incorrect, unsafe or materially misrepresented products.
7. Return Requests Due to Change of Mind
We encourage customers to make informed purchasing decisions.
Returns requested solely because of:
Change of mind
Personal preference
No longer needing the product
Ordering the wrong size or variant despite accurate information being displayed
Minor differences in colour or appearance
Misunderstanding clearly disclosed product specifications
may not qualify for return unless the product page specifically offers such returns.
Any applicable statutory consumer rights remain unaffected.
8. How to Request a Return or Replacement
To request a return or replacement, please contact our customer support team within the applicable return period.
Provide the following details:
Order ID or Order Number
Customer Name
Registered Mobile Number
Product Name
Reason for Return or Replacement
Clear photographs of the product, where relevant
Unboxing video for damaged or wrong-product verification, where available
Our support team will review your request and provide further instructions.
Please do not send products back without receiving return instructions from our support team.
9. Return Pickup & Shipping Charges
For approved returns involving:
Damaged products
Defective products
Wrong products
Missing essential components
Materially incorrect product descriptions
Shopinggo.in will arrange an appropriate return solution without imposing unreasonable return costs on the customer.
Where return pickup is available, we may arrange collection through our authorised courier partners.
For other voluntary returns, where permitted, return shipping charges may apply. Any applicable charges will be communicated before the return is processed.
Return pickup availability may depend on the customer's delivery location and courier serviceability.
10. Replacement Policy
If a return or replacement request is approved, we may offer a replacement of the same product, subject to availability.
Replacement processing generally begins after verification of the returned product or the reported issue.
If the same product is unavailable, customers may be offered an appropriate alternative or refund, depending on the circumstances and applicable legal requirements.
We will not substitute a materially different product without the customer's agreement.
11. Refund Policy
Refunds are processed after the return request has been approved and any necessary product verification has been completed.
Prepaid Orders
For orders paid through UPI, debit card, credit card, net banking or other online payment methods, refunds will generally be initiated to the original payment method.
Cash on Delivery (COD) Orders
For approved COD refunds, customers may be requested to provide appropriate bank account or UPI details to receive the refund securely.
Partial Payment Orders
For orders placed using advance payment, partial payment or part-payment options, the eligible refundable amount will be calculated based on the actual amount paid and the applicable cancellation or return conditions.
Refund Processing Time
We aim to initiate approved refunds within 5–7 business days after completing the necessary verification.
The actual time required for the refunded amount to appear in the customer's account may depend on the bank or payment service provider.
Refunds will be processed within the period required by applicable law and payment regulations.
12. Order Cancellation Policy
Customers may request order cancellation before the order has been shipped.
If an eligible prepaid order is cancelled before shipment, the refund will be processed to the original payment method.
Once an order has been shipped, cancellation may not always be possible.
In such cases, customers should contact our support team for available options.
If an order is cancelled by Shopinggo.in due to stock unavailability or other operational reasons, any payment collected for the cancelled order will be refunded.
13. Refused Deliveries & Return to Origin (RTO)
Customers are requested to provide accurate delivery information and remain available to receive their orders.
Orders may be returned to origin due to:
Incorrect delivery address
Invalid contact details
Repeated unsuccessful delivery attempts
Customer refusal to accept delivery
Customer unavailability
Other delivery-related issues
Repeated misuse of COD services or intentional order refusals may result in restrictions on future COD orders, subject to applicable law.
For prepaid orders returned to origin, refunds will be handled according to the circumstances, disclosed terms and applicable legal requirements.
14. Damaged or Missing Items
If your order arrives damaged, incomplete or with missing essential items, please contact our support team as soon as possible.
We recommend reporting visible delivery-related issues within 48 hours of delivery to support faster investigation.
Please provide:
Order number
Product photographs
Package photographs
Details of the issue
Unboxing video, where available for damaged or wrong-product claims
The 48-hour reporting period is a recommended timeframe for efficient investigation and does not override applicable statutory consumer rights or the stated eligible return period.
15. Product Warranty
Some products may include a manufacturer warranty.
Warranty availability, duration and coverage depend on the product and manufacturer.
Where applicable, warranty details will be provided on the product page, product packaging or accompanying documentation.
Warranty claims may be subject to the manufacturer's applicable terms.
Manufacturer warranty conditions do not eliminate statutory remedies available to consumers.
16. Refund or Return Request Rejection
A voluntary return request may be rejected if:
The product is not eligible for a voluntary return.
The return period has expired.
The product has been intentionally damaged or misused.
The returned product is different from the originally delivered product.
Essential accessories are missing due to customer action.
The request contains fraudulent or misleading information.
The request does not meet the disclosed voluntary return conditions.
Every request will be reviewed reasonably and fairly.
Shopinggo.in will not deny remedies required under applicable Indian consumer protection laws.
17. Customer Support & Grievance Redressal
For return, replacement, refund or order-related concerns, please contact:
Store Name: Shopinggo.in
Business Name: Yashraj Communication
Website: shopinggo.in
Customer Support Email: [Your Support Email]
WhatsApp / Contact Number: [Your Contact Number]
Business Address: [Your Business Address]
Grievance Officer: [Name of Grievance Officer]
Grievance Email: [Grievance Email Address]
We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable requirements.
18. Changes to This Policy
Shopinggo.in reserves the right to update or modify this Refund, Return & Replacement Policy from time to time.
Any updates will be published on this page with the revised effective date.
Changes will not retrospectively remove rights already available to customers under applicable law.
19. Applicable Law
This policy is governed by the applicable laws of India, including relevant consumer protection and e-commerce regulations.
Nothing in this policy is intended to restrict or waive any non-excludable statutory consumer rights.
20. Our Commitment
At Shopinggo.in, we believe in transparent shopping, clear product information and fair customer service.
We encourage every customer to carefully review product descriptions, specifications, images and available options before placing an order.
Our goal is to deliver a reliable shopping experience while resolving genuine customer concerns fairly and efficiently.
Thank you for shopping with Shopinggo.in!
© 2026 Shopinggo.in | Yashraj Communication. All Rights Reserved.
Exchanges
We replace items only if they are defective or damaged. Contact us for exchange requests.
Questions? Reach us at +91 76202 02017 or shopinggo.in@gmail.com